- Last month, Pixel 10 owners started running into problems with their Google Store trade-ins.
- Google now confirms these issues as a processing problem specific to Pixel 10 models.
- A fix is in progress, and affected shoppers should receive full credit for their trade-ins.
Keeping up with the latest smartphones gets expensive, fast, and unless you’re made of money, a lot of times upgrading to the newest phone means trading in your old one. But for Pixel fans attempting to trade in their older models for the Pixel 11 series, this process hasn’t been going nearly as smoothly as we’d expect, with many shoppers reporting a frustrating Pixel trade-in process, including inconsistent messaging and a failure to receive the trade-in credits they expected. Now Google shares that these problems are on the way to being resolved.
One recurring issue with these incidents, as reported by shoppers, was that the trade-in glitches seemed related to Pixel 10 models, with one theory suggesting that these phones had yet to be entered into a needed database for processing trade-ins. In a new statement a company spokesperson has shared on Reddit, Google doesn’t go into specifics, but confirms that Pixel 10 trade-ins were the problem:
